About Us
Frequently Asked Questions
What is value-based recruitment, and why does it matter?
We select every carer and support worker not just on qualifications, but on the values they bring – compassion, reliability, and respect. Candidates are screened for alignment with the caring standards our clients expect before they ever go near a shift.
What checks do you carry out before deploying a carer?
Every candidate undergoes an enhanced DBS (police) check, right-to-work verification, and full reference checks covering prior care experience, before they are cleared for deployment.
Are your staff trained and qualified?
Yes. All staff complete core mandatory training – including moving and handling, safeguarding, medication awareness, and infection control – with ongoing refresher training tracked throughout their placement with us.
How quickly can you provide staff?
We maintain a ready pool of vetted, compliant staff so we can respond to urgent shift requests as well as plan for longer-term placements, across the whole of the UK.
Do you cover homecare as well as hospital/care home staffing?
Yes – alongside our established healthcare staffing services, we now supply vetted carers for homecare and domiciliary support, matched to each client’s individual needs.
Specialised recruitment experts in the UK
At City Healthcare we have a team of dedicated recruitment consultants with considerable experience in the healthcare recruitment industry.
Today, quality Health & Social Care and Social Housing professionals are a precious resource. Our main advantage, however, is the ability to remain true to the work ethics that determined the success of our business from its inception – an unquestionable knowledge of the industry and the integrity required to remain your preferred choice.
All of our consultants are experts in their field, undertaking regular training and keeping up-to-date with the latest industry news and trends, giving them a comprehensive understanding of the unique challenges you face in a frequently changing profession.
What’s more, we value the importance of maintaining a relationship with a trusted consultant, so (if you prefer) we will ensure you work with the same consultant throughout your recruitment partnership with us.
Before we place a worker in any assignment, we make sure that all relevant employment, training & CRB checks and references are fully confirmed; and the work record is checked, verified again and finally cleared. Our consultants can match the exact requirements of clients according to staff qualifications, experience and availability.
With everything from in-house training courses for all of our temporary workers to a dedicated ‘Out of Hours’ team providing 24/7 support to the areas where we operate, at City Healthcare Agency, we have the reach and experience to ensure we engage the right skills at the right time, every time.