Our Complaints & Feedback Policy

City Healthcare Agency Limited takes all complaints and feedback seriously. We aim to acknowledge every complaint within 24 hours and provide a full response within 28 days. Where a complaint is upheld, we will explain what went wrong, apologise, and outline the steps we are taking to put things right.

If you are not satisfied with our response, you have the right to ask an independent third party to review the matter. As a service registered with the Care Quality Commission (CQC), you can also refer serious concerns directly to the CQC, our regulator.

To make a complaint or share feedback, please get in touch using our Contact Us page, call us, or write to us at our registered office address.